Improved the usability of the hospital's mobile portal. Usability tests and stakeholder interviews were conducted to validate the design, resulting in a more user-friendly mobile portal that reduced the customer services team's workload.

The redesign focused on simplifying the app's features and improving its search and route functions.

Improved the sales and work efficiency of an online dessert shop with content adjustments and digital tools.

Aimed to improve the user experience of Massachusetts courthouses by understanding the current wayfinding design system through observations, interviews, and shadowing.

Detecting potential weakness in the user experience of The North Face's current retail return process through market research, observation, interviews, and user journey mapping.